13th Jun 2024
Delayed Support Response Times June 13, 2024
Hi,
It’s that time again. There will be delayed response times for support next week on the following day:
Thursday, June 13, 2024, 8 AM to 5 PM PST (9 hours of unavailability)
Tip: The most frequent issue is with modpack installations. If your server does not start, go to the Startup tab and change the Java version to the correct Java ...
26th May 2024
Affecting Other - Dallas, TX - datacenter-wide outage
Dear Customer,
At approximately 6:17am CST our NOC began to see alarms in our Dallas, TX POP. As we are still investigating the issue, we do not have a ETA for resolution yet, but hopefully it will be very soon. Meanwhile, your patience is appreciated. We will post updates shortly.
UPDATE: 6:35am CST: Upon further investigation, ...
24th May 2024
Sorry for email spam
Hi all,
I’m sorry for the email spam. I’ve misconfigured email piping to tickets for everyone who have ever emailed [email protected]. I did not expect it to open tickets for historical emails to [email protected]. I’ve invalidated the SMTP key, so it should hopefully stop sending emails. This is a big mess I need to clean up as over 300 ...
24th Mar 2024
Planned Hardware Upgrade
Hi,
We’re upgrading to the latest Intel Core i9-14900KS CPU to improve performance. There should be less than 2 minutes of downtime if everything goes well as expected. This will happen throughout this week. The affected locations are:
Dallas, Texas, US
Chicago, Illinois, US
El Segundo, California, US
New York, New York, US
Foxomy