Los Angeles outage
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Sunday, 29th June, 2025
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18:14pm
We are aware that there is currently an outage in our Los Angeles datacenter location impacting some of our nodes. Our engineering team is currently looking into this further. We are in contact with our upstream provider in Los Angeles (Multacom).
Updates:
2025-06-29 8:09 AM PST - Our datacenter provider in Los Angeles has confirmed that the facility is currently experiencing an A/C (cooling) outage, which is impacting network infrastructure such as the core network routers. As a result, we are now seeing additional devices in this location affected (in terms of network connectivity). Building engineers and facility operations staff are actively working with external vendors to stabilize the cooling environment and restore normal conditions. We are continuing to monitor the situation closely and will share further updates as they become available.
2025-06-29 8:41 AM PST: Building engineers, facility staff, and external vendors remain actively engaged in resolving the underlying cooling issue. It appears to be a building-level chiller issue, affecting multiple tenants within the Aon Center building in downtown Los Angeles. Both our team and the datacenter provider (Multacom) are treating this incident with the highest priority, and we are pushing for timely resolution.
2025-06-29 10:00 AM PDT: Building engineers and vendors are on-site and working on the issue. This remains a top priority, and we’ll provide further updates as they become available.
2025-06-29 10:42 AM PDT: Building engineers remain on-site working to restore the building’s chillers. In addition, our datacenter provider (Multacom) has ordered portable A/C units in an effort to help expedite service restoration. We will share additional updates once available.
