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Ticket submission fixed - Recaptcha

  • 14th January 2025
Some features including ticket submission and client registration were not working due to the Google Recaptcha key expiring without our knowledge. We were completely unaware of this. We wish we could’ve known this error sooner, so we could resolve it right away. This has since been resolved. If a point of contact is unavailable, please let us ...
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Node dfw4 (Dallas, TX) outage

  • 13th January 2025
Dear all, Node dfw4 (Dallas, TX) is offline. The node became unresponsive, and reboot signals did not work. The datacenter acknowledged this. Sorry for any inconveniences caused. Updates: 2025-13-01 10:30 AM PST - Node dfw4 (Dallas, TX) is down. Acknowledged by datacenter. 2025-13-01 12:14 PM PST - Node dfw4 (Dallas, TX) is online. This has ...
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Node dfw3 (Dallas, TX) outage

  • 11th January 2025
Dear all, Node dfw3 (Dallas, TX) is offline. The node became unresponsive, and reboot signals did not work. We’re waiting for a response from the datacenter. Sorry for any inconveniences caused. Updates: 2025-11-01 5:33 AM PST - Node dfw3 (Dallas, TX) is down. 2025-11-01 9:00 AM PST - System appears to be going into a kernel panic ...
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IMPORTANT: Duplicate items on invoice (December 24, 2024)

  • 8th January 2025
The invoices that were generated on December 24, 2024 and due on January 7, 2025 has duplicated the charged items. We’re reviewing all invoices generated on that date and fixing it right now. If you are seeing mistakes on your invoice, please let us know as soon as possible or email [email protected]. On December 24, 2024, the webserver disk ...
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