Affecting Other - Dallas, TX - datacenter-wide outage

26th May 2024

Dear Customer, At approximately 6:17am CST our NOC began to see alarms in our Dallas, TX POP. As we are still investigating the issue, we do not have a ETA for resolution yet, but hopefully it will be very soon. Meanwhile, your patience is appreciated. We will post updates shortly. UPDATE: 6:35am CST: Upon further investigation, ...

Sorry for email spam

24th May 2024

Hi all, I’m sorry for the email spam. I’ve misconfigured email piping to tickets for everyone who have ever emailed [email protected]. I did not expect it to open tickets for historical emails to [email protected]. I’ve invalidated the SMTP key, so it should hopefully stop sending emails. This is a big mess I need to clean up as over 300 ...

Planned Hardware Upgrade

24th March 2024

Hi, We’re upgrading to the latest Intel Core i9-14900KS CPU to improve performance. There should be less than 2 minutes of downtime if everything goes well as expected. This will happen throughout this week. The affected locations are: Dallas, Texas, US Chicago, Illinois, US El Segundo, California, US New York, New York, US Foxomy

Delayed Support Response Times Next Week

14th March 2024

Hi, There will be delayed response times for support next week on the following days: Monday, March 18, 2024, 8 AM to 5 PM PST (9 hours of unavailability) Wednesday, March 20, 2024, 8 AM to 5 PM PST (9 hours of unavailability) Thursday, March 21, 2024, 10 PM to Friday March 22, 2024, 5 PM PST (20 hours of unavailability) Please remember that ...

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Affecting Other - Dallas, TX - datacenter-wide outage

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Affecting Other - Dallas, TX - datacenter-wide outage

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